I was connected to the Echopass Director of Product in June 2013 who was in need of re-envisioning Echopass’¬†flagship call center software. When I came to the project, the very successful feature set, though functional, looked very outdated and clunky (Windows based application where every action opened a new window) in its user experience. Through working with the product and development teams, initially developing wireframes and new flow diagrams, I was able to bring a more succinct experience to the existing product line, accommodate for new features as well as craft a visual design that was a bit more modern. The project included a robust desktop client, a web based administrative client and prototyping mobile iterations of the administrative software. Echopass was acquired mid-project by Genesys.

  • Information architecture
  • Wireframing
  • User research
  • User experience
  • Visual design